FREQUENTLYASKEDQUESTIONS

How do I order my Photologo?

It’s easy. Simply, click here then follow the prompts which will guide you through the step-by-step ordering process. The first step is to choose your preferred style from one of our inspired designs. Then, fill out your information, followed by your payment and select your desired delivery timeframe and before you know it your fresh, unique Photologo will be delivered to your inbox. Voilà!

How long does it take to receive my Photologo?

Photologos can be received within 24 hours, 48 hours or 7 days. Depending on the delivery timeframe you’ve selected.

Are Photologos individually made by hand or are they computer generated?

Every Photologo is individually drawn by hand by one of our experienced, professional calligraphy artists. The skill, attention and love our artists put into each and every design ensures you receive a professional, distinct and original photo signature to call your own.

What happens if I don’t like the Photologo I receive?

Every Photologo order includes 1 x free round of revisions in the event your custom signature doesn’t quite hit the mark.

Do I have to pay upfront or can I pay after I see and approve my custom Photologo?

We require payment upfront. We do this because we are a boutique-style calligraphy studio, which means we can only handle a certain amount of signatures a day. This allows us to deliver photo signatures of unmatched quality by our team of highly-talented artists.

What forms of payment do you accept?

We accept PayPal and Credit Card (Visa, MasterCard and & Amex).

What formats will my Photologo be delivered in?

All our Photologos come in both a mobile and desktop format. This includes: 2 x black versions (low and high resolution) and 2 x white versions (low and high resolutions), all in .PNG format. Photologo source files can be requested along with your order and will be delivered in .AI format.

Can I see a preview of my signature before I purchase?

Photologos are expertly handcrafted by our skilled team of artists. Every individual Photologo takes hours of passion and creativity to produce. Due to the time and effort required to make each unique Photologo, we only design your Photologo once an order has been placed for it.

What happens if I want something changed?

Once your Photologo is delivered, you have thirty (30) days to request a revision. We will gladly make alterations to ensure that you absolutely love your Photologo.

How do I request a revision of my Photologo?

You can request revisions by emailing support@photologo.co.