Photologo - FAQ

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FAQ

More about the Photologo

Photologo is your unique, handwritten signature, specially created by our Professional Artists.

Simply go to the Order Page at the top right corner of your screen and fill out the short questionnaire that will help your Artist understand your preferred style.

Photologos come in .PNG format. You will receive a low resolution (1280×800) and super high resolution (8000×5000) version in both black and white on the transparent background. These versions can be used for a wide range of purposes, such as sharing on your social media, website, emails and much more.

7-day delivery time is FREE for every Photologo, but you can request 3-day delivery upon placing your order, for a small extra fee.

Unfortunately, no. If we were to offer samples of each signature, the quality of designs would decrease, because our logos are handcrafted with creativity, skill, and passion by our lovely designers to ensure maximum quality and elegance.
However, all Photologo orders are risk-free, thanks to three free revisions offered on every order. This allows you to make design and style changes to your signature.

Usage of the Photologo is flexible due to the format that it is being delivered. You can use it to add it to your images, use it as your email signature, or print it on your business cards and promotional material. For our customers, we have prepared video tutorials that can help out: “How to use your Photologo”

Payment questions

Status of my Photologo

As soon as you order your Photologo, our Artist will start designing it. Depending on the time frame that you selected, your Photologo will be delivered. We will notify you via email when your Photologo is delivered to your account.

The time frame for the delivery of your revised Photologo is 5 working days. As soon as we finish revising your Photologo, you will receive an email. You can always log in to your Photologo account and check the status of your Photologo.

Revision of my Photologo

Every Photologo comes with three free revisions. If you reach that limit, you can purchase additional revisions directly from your Photologo account.

Please log in to your Photologo account > Select the Photologo design you want to be revised > Click on the “Request a Revision” button> Fill out the form that will help us better understand what would you like to be changed > Once filled, submit the form and you will receive an email confirming your revision request has been received.

Please note:
Revisions can be requested only if the Photologo has not yet been “Approved and Downloaded”. Once you approve your Photologo, you will not be able to send a revision request.
Once a revision has been requested, you will not be able to download the previous versions of your Photologo, so please consider your revision request thoughtfully before submitting.

If you are having technical issues, please reach out to our Customer Support Team via Chat or at [email protected]

If you’ve used all of your free revisions but would like to continue adjusting your Photologo, you can buy additional revisions of your Photologo directly from your account. Select the Photologo that you want to be revised, click on the ‘Buy Single Revision’ and follow the instructions.

Where do I find my orders?

> Visit your Photologo account at this link: Photologo Account

> Enter your Email address and Password ( if you don’t know your password, see the ‘Account Issues > Forgot my account email/ password’ section provided below)

> Select your Order ID and click Track

> You will see a preview of your Photologo design

> From there, you can Approve and Download your Photologo or request a revision.

 

> Visit your Photologo account at this link: Photologo Account

> Enter your Email address and Password (if you don’t know your password, see the ‘Account Issues > Forgot my account email/ password’ section provided below)

> Select your Order ID and click on the ‘Track’ button

> You will see a preview of your Photologo

> Select the Photologo version that you used to purchase additional products

> Scroll down and you will see all additional products that you purchased available for download.

Account issues

> Reset your password here: ‘Forgot My Password’ Page

> Enter your email address

> Open up the email that you received from us

> Click on the link provided on the email, containing the instructions to set your new password

> Once you have accessed the Password Reset page, enter and confirm your new password

> As soon as you confirm it, you are ready to login to your Photologo account with your new password.

If the Link is not working, please visit the ‘Forgot My Password’ page in order for you to create a password for your Photologo account.

> Enter your email address

> Open up the email that you received from us

> Click on the link provided on the email, containing the instructions

> Once you have accessed the Password Reset page, enter your new password

> As soon as you confirm it, you are ready to login to your Photologo account

If you are having technical difficulties downloading your Photologo, please clear the cache and cookies in your browser. Alternatively, try accessing your account and download it using a different browser. If the issue still persists, please reach out to our Customer Support Team via Chat or at: [email protected]