it’ll be delivered to you once our designers have handmade it to fit your unique needs!
If you have questions, we are here to help. You can check these FAQ to see if they solve your doubts or you can contact us by clicking on the “Need Help?” button.
Photologo is your unique, handwritten signature, specially created by our Professional Artists.
The time frame for the delivery of your revised Photologo is 5 working days. As soon as we finish revising your Photologo, you will receive an email. You can always log in to your Photologo account and check the status of your Photologo.
Every Photologo comes with three free revisions. If you reach that limit, you can purchase additional revisions directly from your Photologo account.
Please log in to your Photologo account > Select the Photologo design you want to be revised > Click on the “Request a Revision” button> Fill out the form that will help us better understand what would you like to be changed > Once filled, submit the form and you will receive an email confirming your revision request has been received.
Please note:Revisions can be requested only if the Photologo has not yet been “Approved and Downloaded”. Once you approve your Photologo, you will not be able to send a revision request.Once a revision has been requested, you will not be able to download the previous versions of your Photologo, so please consider your revision request thoughtfully before submitting.
If you are having technical issues, please reach out to our Customer Support Team via Chat or at [email protected]
If you’ve used all of your free revisions but would like to continue adjusting your Photologo, you can buy additional revisions of your Photologo directly from your account. Select the Photologo that you want to be revised, click on the ‘Buy Single Revision’ and follow the instructions.
> Visit your Photologo account at this link: Photologo Account
> Enter your Email address and Password ( if you don’t know your password, see the ‘Account Issues > Forgot my account email/ password’ section provided below)
> Select your Order ID and click Track
> You will see a preview of your Photologo design
> From there, you can Approve and Download your Photologo or request a revision.
> Enter your Email address and Password (if you don’t know your password, see the ‘Account Issues > Forgot my account email/ password’ section provided below)
> Select your Order ID and click on the ‘Track’ button
> You will see a preview of your Photologo
> Select the Photologo version that you used to purchase additional products
> Scroll down and you will see all additional products that you purchased available for download.
> Reset your password here: ‘Forgot My Password’ Page
> Enter your email address
> Open up the email that you received from us
> Click on the link provided on the email, containing the instructions to set your new password
> Once you have accessed the Password Reset page, enter and confirm your new password
> As soon as you confirm it, you are ready to login to your Photologo account with your new password.
If the Link is not working, please visit the ‘Forgot My Password’ page in order for you to create a password for your Photologo account.
> Click on the link provided on the email, containing the instructions
> Once you have accessed the Password Reset page, enter your new password
> As soon as you confirm it, you are ready to login to your Photologo account
If you are having technical difficulties downloading your Photologo, please clear the cache and cookies in your browser. Alternatively, try accessing your account and download it using a different browser. If the issue still persists, please reach out to our Customer Support Team via Chat or at: [email protected]